Refund policy
Last updated: October 26, 2026
Returns & Refunds
Return eligibility depends on the type of items in your order.
Custom-made neon signs
All custom neon signs are made to order according to your specific design, size, color, and text requirements. Due to the personalized nature of these products, custom orders cannot be returned or refunded unless the item is defective, damaged during shipping, or significantly different from the approved design proof.
All custom neon signs are made to order according to your specific design, size, color, and text requirements. Due to the personalized nature of these products, custom orders cannot be returned or refunded unless the item is defective, damaged during shipping, or significantly different from the approved design proof.
Standard / non-custom items
For non-custom items, returns are accepted within 14days of delivery. Items must be returned in the same condition they were received — unused, undamaged, with all original packaging and accessories. We may reduce your refund if the item has been damaged or handled beyond what is necessary to inspect it.
For non-custom items, returns are accepted within 14days of delivery. Items must be returned in the same condition they were received — unused, undamaged, with all original packaging and accessories. We may reduce your refund if the item has been damaged or handled beyond what is necessary to inspect it.
How to start a return
Please contact us before returning any item. Whether a return or cancellation request is accepted depends on the terms above and your rights under applicable law.
Please contact us before returning any item. Whether a return or cancellation request is accepted depends on the terms above and your rights under applicable law.
For custom orders, cancellations are only accepted before production begins. Once production has started, the order cannot be cancelled or refunded.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns on eligible non-custom items.
Damages and issues
Please inspect your order carefully upon delivery. If your neon sign arrives damaged, defective, or differs from the approved design proof, contact us within 14 days of delivery with photos of the damage and packaging. We will arrange a replacement, repair, or refund as appropriate.
Please inspect your order carefully upon delivery. If your neon sign arrives damaged, defective, or differs from the approved design proof, contact us within 14 days of delivery with photos of the damage and packaging. We will arrange a replacement, repair, or refund as appropriate.
Exceptions and non-returnable items
The following items are not eligible for return:
The following items are not eligible for return:
- Custom-made neon signs (unless defective or damaged)
- Items that have been installed, mounted, or modified after delivery
- Items returned without original packaging or with missing accessories
Exchanges
For defective or incorrect items, we will replace them at no additional cost. For non-custom items, please contact us to discuss exchange options before returning your item.
For defective or incorrect items, we will replace them at no additional cost. For non-custom items, please contact us to discuss exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return, and let you know whether the refund was approved. If approved, the refund will be processed to your original payment method. Please allow 5-7 business days for your bank or payment provider to post the refund.
We will notify you after we receive and inspect your return, and let you know whether the refund was approved. If approved, the refund will be processed to your original payment method. Please allow 5-7 business days for your bank or payment provider to post the refund.
If you do not see your refund within a reasonable period after approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at mailto:cdcdwl@gmail.com or use the contact details in our contact information policy.
To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at mailto:cdcdwl@gmail.com or use the contact details in our contact information policy.